Just reading an article where one of the key messages was 'A bad process automated is still a bad process' - something everyone in the IT industry would surely agree with.

I argue that the same rule applies to outsourcing. If something is causing you a problem you need to fix the issues before you outsource - or you will still have issues!

You cannot rely on an outsourcing organisation to fix bad processes, miraculously ensure poor performance turns into high performance,...

In an earlier article I discussed my research into managing the transition of people in an outsourcing situation. I highlighted the problems people experience, anxiety, lack of control, resistance and reduced performance. Many also found it very difficult to treat their previous employer as a client, and were not able to feel a part of the new company to which they had been transferred.

An outsourcing transfer can be viewed as a form of transition. This change process involves...

An article in Computer Weekly highlighted the problem that the salaries for mid-level IT staff have increased due to greater demand due to Outsourcing. Companies need experienced staff capable of overseeing project work, managing virtual teams, negotiating service line agreements and so on (the hidden costs of outsourcing) – but they don’t need the lower level skills because most of those jobs have been outsourced to lower cost economies such as India.

It seems project managers and...