When you're interviewing job applicants, do you search for traits such as hardworking, confident, and dependable? In this brief introductory chapter from The Truth About Managing People, 2nd Edition, author Stephen P. Robbins explains that traits aren't necessarily good predictors of future job performance -- but past behavior is.

Title: The Truth About Managing People, 2nd Edition
Author: Stephen P. Robbins
Chapter 1: "Forget traits; It's Behavior That Counts!" "
ISBN-13: 978-0-13-234603-0; Copyright 2008 by FT Press. Used with permission of the publisher. For more information, please visit InformIT.


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